Description
Our Front of House are the face of the brand at the club level. Working in one of our clubs you will provide 10* customer service at all times. Whether selling a membership to a new customer, supporting an existing member with any queries or fulfilling shake orders or retail purchases. The Move Front of House always show excellent customer service skills, thrive in a team environment and have the ability to work hard and play hard.
Roles & Responsibility
- Provide excellent customer service to all members, learning the names of regulars and make new customers feel welcome
- Greet & check-in every customer to their class
- Conduct club tours for prospective members & proactively sell memberships or promotions
- Cash up tills and reconcile daily takings in club
- Deal with any customer queries in a timely and precise manner, escalating when appropriate
- Ensure all club daily documents and tasks are completed and maintained
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
- Sell and promote retail
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
Requirements
- Demonstrate outstanding Customer Service skills
- Maintain professional behaviour working effectively as a team player
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
- Proactive approach to work with the ability to prioritize work in fast-paced environments
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
- A passion for fitness and enjoyment of the club environment
A Level 2 / 3 PT qualification is helpful but not required to apply for the Front of House role.
Benefits
- Working in a fun, energetic, gym environment
- Unlimited access to Move classes
- Regular team socials, nights out, and the best Christmas parties around!
- Opportunity to gain gym experience and become a Move trainer