privacy policy

This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you, and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are, and how the law protects you. In addition, you will also find our specific cookie policy below.

 

WHO WE ARE

MOVE Fitness Company Limited owns and operates Move Vietnam. You can contact us at enquiries@movevn.com or visit our website: https://movevn.com/.

 

INFORMATION WE COLLECT

INFORMATION THE COMPANY COLLECTS:

Information Provided by Members

  • Account registration details
  • Contact information via email, phone, or at our center
  • Feedback, complaints, or participation in promotions
  • Payment and transaction information

Information Collected Automatically:

  • Technical information (IP address, browser, device)
  • Website usage data through cookies and tracking tools
  • Security camera footage inside our gyms (used only for safety and incident management)

HOW THE COMPANY USES PERSONAL DATA

Personal data is used to:

  • Register and manage member accounts
  • Provide, improve, and personalize services
  • Process payments and fulfill contracts
  • Enhance website experience and provide relevant content
  • Send marketing messages, where consent has been given
  • Comply with legal obligations and maintain system security

 

WHO THE COMPANY SHARES PERSONAL DATA WITH

The Company may share personal data with:

  • Government authorities, when legally required
  • Service partners necessary for business operations
  • Third parties you consent to share data with

All partners are required to maintain data security and use personal information solely for agreed purposes.

 

DATA SECURITY

The Company implements technical measures and internal procedures to protect personal information from unauthorized access, loss, or misuse.

 

DATA RETENTION

  • Personal data is retained for as long as an individual remains a member or uses the Company’s services.
  • After services are discontinued, data may be retained for up to 1 year for support, reporting, or legal compliance purposes.

 

YOUR RIGHTS

Members have the right to:

  • Access and receive a copy of personal data
  • Correct any inaccurate information
  • Request deletion of personal data, where allowed by law
  • Withdraw consent for data processing
  • Request data transfer to another service provider in certain cases

These rights may be exercised by contacting the Company at enquiries@movevn.com.

 

POLICY UPDATES

The Company may update this Privacy Policy at any time. Changes will be posted on the website or notified via email.